Crisis and Support Services

Lifeline 13 11 14. Lifeline is a 24-hour crisis support service. Telephone and online support is available.

Suicide Line 1300 651 251. Suicide Line is a 24-hour telephone counselling service for people at risk of suicide, people concerned about someone else's risk of suicide and people who have lost a loved one to suicide.

BeyondBlue 1300 224 636.  provides information and support over the phone or online to people on topics including depression, anxiety, suicide and mental health.

Child Protection 13 12 78. for children and young people at risk.

Family Violence Resources

Safe Steps 1800 015 888 is a family violence first response service for women, young people and children experiencing family violence. Specialist support workers can assist women and their children to explore their options, develop a safety plan and access supports to live safely, without family violence. Services and supports include emergency accommodation, counselling, legal advice, assistance with Centrelink and basic material needs including food and clothing.

The Orange Door is a free service for families, children and young people who are experiencing or have experience family violence. Women, children and families can access specialist family violence services, legal, financial, accommodation and health information and supports.

Women's Information and Referral Exchange (WIRE) 1300 134 130 is an information, support and referral service for Victorian women on topics including family violence, housing, finances, health and wellbeing.

Parenting Resources

BeYou by Beyond Blue is a mental health and wellbeing program in early education settings and primary schools which provides advice about schooling, wellbeing, emotions, bullying and learning difficulties. The website is a key resource for parents.

Bullying No Way! is a Government organisation associated with the annual National Day of Action Against Bullying and Violence. The website provides information to parents, students and teachers about ways to address and prevent bullying.

Office of the eSafety Commissioner promotes online safety and is a good resource for parents. Click the link to learn about the latest social media apps, privacy and security information, and tips for cybersafety.

The Raising Children Network contains evidence-based parenting information for children of all stages - from pregnancy to teenagers.

Resources for Young People

Kids Helpline 1800 55 1800. Kids Helpline is a free confidential telephone and online counselling service for cildren aged five to 25. The website also contains information for parents and carers.

Reach Out is a website that provides resources to young people about day-to-day issues and also during tough times.

Headspace is an early intervention service for children and youth aged 12 to 25 years. The website contains information for young people about general and mental health, study, and drugs and alcohol. There is also an online and telephone 'eheadspace' service.

Youth Beyond Blue is a website that provides information to children and teenagers about common problems including mental and physical health, issues with family or friends, and studying. Children can also telephone 1300 22 4636 for advice and support 24 hours a day or chat online between 3pm and 12am.

Note: for some young people, technology is more accessible than finding a quiet and private place to talk about problems which might involve people (i.e., family) that are on the other side of the door so-to-speak. They should be encouraged to seek advice and support via a range of media, rather than bottling up feelings and problems. Of course it is also important to encourage the young person to tell a trusted adult.